Mystery Shopping can be utilized in many different ways. Our solutions center on our clients’ needs. In some instances the mystery shopping data is utilized as a employee incentive program from the customer service experience. In other situations mystery shoppers are used as a quality assurance so the reports can be shared as a training tool.

Whether it is for bonuses, speed and accuracy or quality control – SRC can create a program that utilizes well-trained shoppers with attention to detail.


Service Research Corporation has conducted over 225,000 mystery shops for local, regional and national clients for over 20 years. Our proven products and techniques combine in-person, telephone and web-based shops that give us a comprehensive understanding of your business, providing you with critical information to:

  • Increase store traffic
  • Critique the mix of products, services, brands and price
  • Develop, refine or evaluate a shopping loyalty program
  • Reward employees based on performance

Custom Mystery Shops. First, we work with you to understand your business. Then, we create a mystery shopping program that meets your specific objectives, including the development of the evaluation form and the deployment of qualified shoppers for your shops. We maintain a national database of over 25,000 well-trained shoppers- so all relevant aspects of their experience are recorded accurately.

Safe, Secure, Economical. SRC is well-equipped with operational and technical capabilities, utilizing a secure online database management system that any of our clients can use to observe and improve service performance and business processes at an affordable price.