Customer Satisfaction

SRC’s customer feedback systems systematically listen to your customers’ concerns, attitudes, and perceptions. We focus on streaming information you can use for business planning and research, resource allocation, incentives, bonuses, improving performance, and competitive benchmarking.

Market Research

Being attentive to factors in your market can help prevent your business from making unnecessary mistakes or experiencing preventable setbacks.  SRC can help you conduct studies in image/perception and new product introduction, Internet purchasing, competitive benchmarking, and corporate communications.

Higher Education

Institutions of higher education in the U.S. and abroad are in a highly competitive marketplace, with new technology and delivery formats changing traditional modes of operation. The need for timely, quality data concerning internal and external constituents is greater than ever, and institutional research departments are seeing a major increase in workloads.  SRC can provide market research to immediately help impact such areas as enrollment, retention, employee satisfaction, fund-raising and alumni “friend-raising.”