Service Research Corporation (SRC) has provided research-secret shopping and consulting services to a nationwide clientele list for more than 20 years. Through secret shopping SRC provides clients with critical information that enhances their opportunities to understand customer perspectives, make data-driven decisions, and improve their ability to create healthier environments to support employee and company goals.
SRC maintains a national database consisting of thousands of shoppers, which enables us to service a diverse clientele ranging from grocers, restaurants, gyms, real estate, healthcare, to higher education. Our proven products and techniques combine in-person, telephone, and web-based shops to create a multi-dimensional understanding of each organization. With our online-database management system any organization can economically observe and improve service performance and business processes.